Refund policy

We strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we are here to assist you.

1. Return Policy

• Eligibility for Returns: Returns are accepted within 7 days from the date of delivery.

• Condition of Items: To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Customized or personalized items are non-returnable.

• Return Process: To initiate a return, please contact our customer service team at [Your Email Address]. We will provide you with the necessary return instructions.

2. Refund Policy

• Refunds Process: Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds may take up to [X] business days to appear in your account, depending on your payment provider.

• Non-refundable Charges: Shipping fees are non-refundable, and you are responsible for the return shipping cost unless the item is defective or damaged upon arrival.

3. Damaged or Defective Items

If your item is damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or full refund at no additional cost to you.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the item you want.